Customer Care Representative - Ontario

Requisition ID
2017-3821
Job Location
CA-ON-MILTON
Job Category
Customer Service/Support

Are you looking for a new opportunity with a strong and stable company? Do you want the opportunity for excellence and advancement in your career? If so, Gordon Food Service could be the place for you.

 

As one of the largest privately held foodservice distributors in North America, our family business has a history of developing talented professionals, pursuing innovative ideas and building strong relationships.

 

We are seeking great people looking for professional and personal growth. If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service. Take a look at these videos to learn more about who we are and what we do!

 

 

  

 

 

 

LOCATION: Milton

DEPARTMENT: Customer Care

SHIFT: Tuesday - Saturday 8am - 5pm
REPORTS TO: 
Customer Care Manager

 

 

POSITION OVERVIEW: Reporting to the Customer Care Manager, the Customer Care Representative is responsible for providing a high level of customer service to the organizations external customers. This position shall build and foster customer relationships, demonstrate problem solving abilities and work to improve team functionality.

 

SPECIFIC ACCOUNTABILITIES:

  • Communication - Communicate verbally and electronically to customers in order to meet their needs. Plan and prioritize all customer care targets and strategies. Collaborate with other departments to ensure customer requirements are met. Participate in customer care meeting. Be a point of contact for dissemination of information and feedback for team members and customer issues. 
  • Customer Service – Ensure setup of new customer accounts. Monitor any product shortages, cross reference product requirements and prepare ordering schedules. Strive to understand the needs of both internal and external customers.
  • Customer Relationships – Build and foster customer relationships. Support team members in problem solving duties with other departments and functions to better service customers. Demonstrate strong customer service skills when dealing with unique or difficult situations.
  • Administration - Ensure that all documents (reports) and record keeping are up-to-date and accurate as well as in compliance with contractual requirements. Ensure that customer information is accurately collected, reported and shared.
  • Other duties as may be assigned, from time-to-time by Immediate Supervisor.

MINIMUM EDUCATION AND EXPERIENCES:

  • A minimum of 1 year of customer service experience, preferably in food service
  • Proficiency with MS Office Suite and online Google Applications

 

CORE COMPETENCIES:

  1. Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
  2. Timely Decision Making:  Makes decisions in a timely manner; sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
  3. Dealing with Ambiguity:  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  4. Composure:  Is cool under pressure; does not become cynical, moody or hostile when times are tough; is considered mature; can be counted on to hold things together during tough times; can manage personal stress; is not knocked off balance by the unexpected.
  5. Organizing:  Can marshal resources (people, funding, material and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

 

Any equivalent combination of education and experience sufficient to perform these job duties will be considered

 

Watch these videos for even more information about Gordon Food Service!

 

  

 

** Gordon Food Service welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. To request any accommodations you may require to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact careers.ontario@gfs.com or 1-800-268-0159  to discuss your needs.

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