Are you looking for a new opportunity with a strong and stable company? Do you want the opportunity for excellence and advancement in your career? If so, Gordon Food Service could be the place for you.
As one of the largest privately held foodservice distributors in North America, and recently named as one of Alberta's Top 70 Employers, our family business has a history of developing talented professionals, pursuing innovative ideas and building strong relationships.
We are seeking great people looking for professional and personal growth. If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service. Take a look at this video to learn more about who we are and what we do!
This is a Part-time position that will run on Friday, Sunday and Mondays from 8:00 am – 4:30 pm
Reporting to the Customer Care Manager, the Part-Time Customer Care Representative (CCR) is responsible for providing exceptional customer service to Gordon Food Service (GFS) National Multi Unit (NMU), Regional Multi Unit and Independent Sales (Street) customers. As the principal point of contact for GFS customers, this position plays the critical role of ensuring GFS customers experience the highest level of customer service including: knowledgeable and helpful assistance, expedient and professional resolution of any customer issues, and confidence in GFS ability to deliver on time, complete as prescribed. The CCR is responsible for understanding the customer needs and working collaboratively with the appropriate departments to facilitate effective customer solutions. This position is the foundation to coordinating operational requirements to meet customer expectations. The CCR position will be responsible for performing the vital role of support to internal and external customers and in some situations will be assigned as a designated representative to specific customers.
High School Diploma or General Equivalent Degree. Post secondary diplomas or certificates in Business, Sales and/or Marketing preferred.
One to two years previous customer service experience or an equivalent combination of education, training, and experience.
Key Drivers (Champion):
Essential Physical and Mental Requirements:
This position requires excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution. Must have excellent attention to detail, time management and organizational skills.
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Gordon Food Service is an Equal Opportunity Employer.