• Help Desk Technician

    Requisition ID
    Job Location
    Job Category
    Information Technology
  • Are you looking for a new opportunity with a strong and stable company? Do you want the opportunity for excellence and advancement in your career? If so, Gordon Food Service could be the place for you.


    As one of the largest privately held foodservice distributors in North America, our family business has a history of developing talented professionals, pursuing innovative ideas and building strong relationships.


    We are seeking great people looking for professional and personal growth. If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service. Take a look at these videos to learn more about who we are and what we do!



    Position Summary: 

    The Help Desk Technician is responsible for timely and effective resolutions to IT software and hardware related issues. The Help Desk Technician will utilize various technology tools such as phone, e-mail, chat and remote control to solve or address most problems. The Help Desk Technician is also responsible for gathering and documenting ticket triage information for escalation to internal and vendor support teams.


    Duties and Responsibilities

    • Resolve end-user IT issues such as password reset, software questions and PC hardware problems
    • Participate in moves, adds and changes to network and systems access
    • Prioritize Help Desk tickets according to severity
    • Provide one-on-one end user support and problem resolution
    • Diagnose and resolve minor network issues
    • Assist PC and network technicians by troubleshooting software, hardware, and network issues
    • Provide on-call/after hours support as needed

    Required Skills and Qualifications

    • Technical diploma or equivalent work experience in the computer field
    • Ability to work with minimal direction or supervision
    • Must be team oriented and have excellent organizational, customer service and communication skills
    • Experience writing technical documentation would be an asset
    • Previous IT Help Desk and Customer Support experience
    • French language is an asset



    Watch these videos for even more information about Gordon Food Service!



    ** Gordon Food Service welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. To request any accommodations you may require to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact careers.ontario@gfs.com or 1-800-268-0159  to discuss your needs.


    Gordon Food Service is an Equal Opportunity Employer.


    2018 diversity logo





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